How to give a customer access to his GravityZone?

There are 2 ways to give a customer access.

The first one is during the setup of a new company.

  1. Create a new company / set up a new client as lined out here.
  2. Once you have completed all mandatory fields, select the check mark “Add new Account”
  3. Enter the email address of your client as well as his name and click save

This will send an automated email from Bitdefender to the customer with the log-in information and the customer will be able to manage the company.

If a client is asking for access to the GravityZone and you haven’t followed the steps above when creating the client / company please follow this steps:

  1. Click on “Accounts” in menu on the left
  2. Click “+Add” on top of the page. That will open the “New Account” page.
  3. Enter the email address and full name of the person you want to give access
  4. From the “Company” drop down menu select the according company / type it in.
  5. Under “Settings and Privileges” you can now manage the privileges by different roles or select the rights one by one.
  6. Under “Select Targets” you can also specify specific groups / folders you want to give access
  7. Click on Save
in Cloud Security for MSPs