Product Support

 

As the Certified Distribution Partner for G DATA Business Products, Contronex does support customers that have purchased G DATA Corporate Products through Contronex or one of its authorized Resellers ONLY.

G DATA Corporate Security Support

Corporate G DATA Basic Support (included)

Professional support and various tips from the specially trained G DATA experts make installation and configuration of your G DATA solution child’s play. As an G DATA customer, this special service offer is available to you free of charge and can be used for product enquiries during the first 14 days after purchasing the product. Please open a support ticket for all support inquiries.

Corporate G DATA Priority Support (optional)

Contronex experts answer your questions on the G DATA solutions used and provide you with practical support and advice wherever necessary. With the Contronex Priority Support you can contact us during normal business hours by phone and email and be sure that a sudden problem is solved quickly and professionally.

Corporate G DATA Diamond Support (optional)

Via a special contact address you have a highly qualified security expert at your side around the clock – also at the weekend (24/7). In addition to preferential processing of enquiries, you have exclusive access to the advantages of the G DATA support portal.

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Basic Support (included)

Professional support and tips from our specially trained and certified Bitdefender support team make installation and configuration as simple as possible.  This service is available to our clients free of charge and can be used for product inquiries throughout your license term using our online support form.  In addition, during the first 14 days after purchasing, you are given special installation phone support with direct access to our team to help you get up and running quickly.

Priority Support (optional)

We know how important your IT infrastructure is to your business.  We offer an optional Priority Support package to bring you direct access to our support team during normal business hours so that we can solve any sudden problems quickly and professionally.  Using dedicated contact channels, Priority Support cases are immediately escalated so that you will get immediate help when you need it.

Diamond Support (optional)

If your business runs around the clock, your support should as well.  Our Diamond Support option gives you 24/7 access to our support team, so you can get help when you need it.  Using a dedicated contact address for our Diamond support members that is always monitored, your case is immediately given the highest priority in our systems.  You are also given direct access to our ticketing system, allowing you to see updates as they happen and add additional information as it becomes available to you.

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As the Certified Distribution Partner for Avira Business Products, Contronex does support customers that have purchased Avira Corporate Products through Contronex or one of its authorized Resellers ONLY. ENDUSERS that need support for Avira Free Antivirus or any consumer product (Avira Antivirus Premium or Avira Internet Security) must contact Avira directly. Please find the support options for consumer products here: Avira Consumer Support To contact Avira customer service about your online transaction or other questions please call: (800) 403-7019

Avira Corporate Security Support

Corporate Avira Basic Support (included)

Professional support and various tips from the specially trained Avira experts make installation and configuration of your Avira solution child’s play. As an Avira customer, this special service offer is available to you free of charge and can be used for product enquiries during the first 14 days after purchasing the product. Please email all your support inquiries to helpdesk@contronex.com

Corporate Avira Priority Support (optional)

Contronex experts answer your questions on the Avira solutions used and provide you with practical support and advice wherever necessary. With the Contronex Priority Support you can contact us during normal business hours by phone and email and be sure that a sudden problem is solved quickly and professionally.

Corporate Avira Diamond Support (optional)

Via a special contact address you have a highly qualified security expert at your side around the clock – also at the weekend (24/7). In addition to preferential processing of enquiries, you have exclusive access to the advantages of the Avira support portal.

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Support options are based on your subscription

Annotations:

  • *1:Depending on the term of the current and applicable subscription contract
  • *1A:Further details are available in §3.2 “Additional warranty services …” of the SLA
  • *2: Subject to an additional written agreement
  • *3:The support process must be registered via online portal () and will be answered by phone at gateprotect´s sole discretion.
  • *4:The support process can be registered by phone (as well as online) at gateprotect´s sole discretion.
  • *5:Time until gateprotect begins the process of solving the problem, and not when the problem is solved.
  • *6: Provided during normal business hours of the reseller or gateprotect

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StopTheHacker support can be reached by opening a ticket, or by calling 1-888-784-2257.

Phone support is available Monday thru Friday from 8:30am – 5:30pm PT.
For fastest response, open a support ticket.

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